FAQs

1. How do I place an order at Genzone.store?

To place an order, simply visit our website, browse our products, and add the items you want to purchase to your cart. Then, make a payment by following the steps provided.

2. How long does it take to process an order?

Orders will be processed within 1-3 business days, excluding weekends and holidays.

3. How much does shipping cost?

The flat shipping fee is $6.99 per order.

4. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking code via email or text message. You can use this code to track the status of your package.

5. How long does it take to receive your order?

Domestic shipping usually takes about 7-15 business days depending on your location. However, in some cases, orders are overloaded, due to weather or local postal services, there may be delays.

6. Can I return the product?

We accept returns within 30 days of receiving the product. The product must be in its original condition, unused, and accompanied by the original packaging. To return the product, please contact our customer support team via email for detailed instructions.

7. Can I cancel my order after placing it?

You can cancel your order within 24 hours of placing your order. After this time, if the order has been processed, you will not be able to cancel.

8. Is payment safe?

We use secure payment methods to protect your personal and financial information when paying at genzone.store.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]

Address : 2831 E Seneca St, Tucson, AZ 85716, USA

Working hours: 8am – 6pm | Monday to Friday (Saturday & Sunday off)