Shipping Policy

Welcome to genzone.store! We are committed to providing you with an easy and enjoyable shopping experience. Below is important information about our shipping policy for orders within the United States.

1. Order Processing Time

Orders close at 6:00 PM (MST) Monday to Friday.

Orders will be processed within 1-3 business days (Monday through Friday) of purchase. Please note that weekends and holidays do not count towards business hours and may extend processing times.

2. Estimated Delivery Time

Shipping times are typically 7-15 business days (Monday through Friday) depending on location. However, Weather, high volume of orders, and local postal services may cause some delays.

3. Delivery Destinations

We ship throughout the United States.

4. Shipping Service

Flat shipping fee: $6.99.

We work with USPS to ensure safe and timely delivery. USPS provides reliable, fast, and accurate delivery service.

5. Delivery Delays

While we strive to deliver on time, some delays beyond our control may occur. We apologize and appreciate your understanding.

6. Undeliverable or Returned Packages

If a package is returned due to an incorrect address or is not received, the customer will be responsible for the additional shipping costs to reship it.

7. Order Tracking

After the order is processed, you will receive an email or text message with a tracking number. You can track the package via the link in this notification.

8. Damaged or Lost Packages

In the event of a lost or damaged package, please contact customer support immediately for resolution.

If you have any questions, please feel free to contact us. Thank you for choosing genzone.store and hope you have a great shopping experience!

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@genzone.store

Working hours: 8:00am – 6:00pm ( MST) | Mon – Fri